Image caption Stitch Fix described the timing of changes as “truly unfortunate”, but did not elaborate further.
A fitness company that offers bespoke clothing for women has changed its workplace schedule, creating a day for the team to gather on Fridays.
Stitch Fix LLC, which employs about 1,700 people, said the new schedule allowed them to “future-proof” staff.
But several hundred people resigned. Some of them say the change was “cruel”.
“What a beautiful cruel thing that you could force them to take a two-hour break and nobody be allowed to get in there and join the conversation,” tweeted Krista Taylor, a digital marketing professional.
Stitch Fix’s new Friday schedule has been criticised for being unreasonable. Image caption Stitch Fix says its employees will have access to flexible shifts
Nosh Khan, who is currently a Stitch Fix customer ambassador, said: “If Friday isn’t convenient [for me] then I will join the others, having a drink together, a meal, walking to the park. Happy to shop one day a week and leave the other to come to work on their days off.”
Other staff said they had not received any communication from the company telling them of the change.
On Wednesday, the company issued a statement saying they were working with its teams on changing their schedules to ensure they are “reasonably understood”.
It said it was “truly unfortunate that this has occurred, especially with such a short amount of time between this change and holidays at year-end”.
A spokesperson for the company later said in a statement: “We hear our team members loud and clear and are working to create a flexible scheduling policy that allows them to continue to expect that the consistent schedule that they have today will be available to them in the future.
“We’ve heard loud and clear that it’s never ok to ask someone to work on their day off or for a less favorable schedule. The timing of our changes was meant to be to allow our team members to future-proof themselves.”
As shifts at Los Angeles-based Stitch Fix become more serious, the company starts to take away slack.
Image copyright Goya, Stitch Fix Image caption Goya, another Fit & Fit company, has seen female employees ask for flexible shifts for periods of time
Earlier this month, Stitch Fix rolled out its “concept” to a new hire group.
The idea is that each new employee will be given a moment to think about what they can do to make their team more efficient.
New hire Dave Mays, who works in the marketing department, was offered the opportunity to work Saturdays.
Before he could take the offer, however, he was notified that his e-mail would need to be re-checked.
“You hear lots of great things coming from them about being great, but this was an act of punishing people – if you were really on board with what they were trying to do then you should’ve stayed on but for people like me who don’t love the fact that they were making me jump through hoops,” he said.
Image copyright Goya, Stitch Fix Image caption Stitch Fix has only hired 400 people in the first three months of 2018
Stitch Fix is not the only company that’s taking on more people while other departments dwindle.
“Just two years ago, we wouldn’t have been able to get a round of rounds of hires,” said Dan Schwarz, co-founder of Fit & Fit, an accounting and tax firm that has hired 115 people in the first quarter of this year.
“We had to split up all of our people and it was basically a bigger amount of work.”
But Mr Schwarz says that Stitch Fix is different to his own team, which makes it different from other firms.
“It was unfortunate, maybe even more so, for the people at Stitch Fix as it came as a surprise,” he said.
“We weren’t expecting anything in particular when we agreed to work with them and it really does give us pause and concern as we’re constantly looking for ways to improve our own flexibility.”